Our Policies

ENROLMENTS AND GENERAL INFORMATION
  • Enrolment is ongoing and you can start at any time of the year
  • We run consistently throughout the calendar year and do not break over school terms
  • We do not hold places or accept part payments
  • We do not operate on Public Holidays and between 2-4 weeks over the Christmas/New Year period. Planned closure dates are confirmed in advance. Planned closure days are not charged, so make up lessons are not required
  • If a group lesson has 1 or 2 students in it, we reserve the right to consolidate that class. At least one weeks’ notice will be provided of the change and we will endeavour to find a suitable alternative class
  • We do not guarantee teacher requests and teacher schedules may change at any time
  • We offer unlimited makeup lessons, in accordance with our Make Up Lessons Policy
  • Students are placed in classes according to their ability in Learn To Swim, Stroke Development or age in Babies and Toddlers
  • All new students over the age of 3 MUST undergo an assessment prior to enrolling if they have had previously swimming lessons
  • All new customers must create PARENT PORTAL via our website and activate Direct Debit Agreement
  • Aquatica is unable to confirm the spot in a class if we don’t receive all your details and payment
  • To confirm your enrolment payment stated in your invoice will be Direct Debited from your nominated financial institution
PAYMENTS
  • Direct Debit payment IS MANDATORY FOR ALL CUSTOMERS
  • All payments are for a month in advance
  • Payments can be only made via Direct Debit or Prepayment through Customer Portal
  • Invoices are sent one week before scheduled Direct Debit. Payment will be deducted on the 25th of each month, or the next business day if this falls on a weekend or public holiday
  • Prepayment for Direct Debit can be made through the Customer Portal App until 6pm the day before Direct Debit Payment. After this time, no changes can be made to the DD run
  • We do not hold places or accept part payments
  • Active Kids Voucher will be added to your account as a credit. All vouchers must be sent to Aquatica until 6pm day before Direct Debit Payment
  • Public Holidays and scheduled closures are free from swimming lessons and are not included in your payments. Closures may change at the discretion of the centre, and due to COVID if required.
GROUP LESSONS FEES
  • $24.50 per child/per class (for ALL levels)
  • Discount of 5% applies to the 2nd child in a family
  • Discounts do not apply during special promotions
  • Discounts are applied only once a month to your invoice
MAKE UP LESSONS

We have unlimited make up lessons with below conditions. Remember make-up lessons are a privilege not provided by other extra-curricular activities including football, dancing, soccer and music.

  • A make up can be booked for every notified absence by parent/guardian ONLY via PARENT PORTAL and must be used prior to your final lesson if cancelling
  • Make-up lessons are valid for 60 days from the notified missed lesson date. Unused lessons are forfeited
  • You can notify your absence online via parent portal anytime until 1 hours before your scheduled class. All notifications after this time or no notification at all will result in no make-up being issued
  • All make up lessons can be booked ONLY VIA PARENT PORTAL and it depends on availability. It’s parent/guardian responsibility to book a make up lessons online
  • Make-up lessons are not guaranteed and options may be restricted due to availability and may be restricted during busy periods. This includes days, times and instructors. We cannot guarantee availabilities that suit your preferences
  • In the event when we receive permanent enrolment into class you scheduled your make up lesson, we will cancel your make up class and ask you to re-book via parent portal
  • Make ups cannot be changed or moved once they have been booked
  • Make-up lessons do not replace your normal class or reduce your next month’s fees
  • Make up classes owing cannot be transferred to a sibling
  • We do not grant refunds for non-scheduled and non-attended make up lessons
  • Make-up lessons cannot be backdated, used to transfer, extend lessons past your “paid to” date or reduce a Direct Debit payment
  • In the event of an injury/illness, where 3 or more consecutive classes are missed, Aquatica will issue a credit on your account for future lessons after receiving medical certificate for that period
  • It is a parent/guardian’s responsibility to book makeup lessons. It is not Aquatica’s responsibility to chase up makeup lessons
CANCELLATIONS/REFUNDS/CREDITS

All Cancellations require a 2 weeks written notice and no paid fees are refundable.

  • Direct Debit Payment Cancellations for scheduled payments for the next month, must be made by 20thof the month. If this is not done, the scheduled direct debit for the next month will go through and will then be actioned
  • If 2 classes are missed and there has been no contact from you, Aquatica reserves the right to cancel your spot and you will not be entitled to a refund
  • Aquatica does not provide credits or refunds for unused/missed/no show lessons
  • If you wish to cancel your enrolment and you have existing credit, notice for a credit refund and your bank details are required. Refunds minus $5 administration fee per child will be processed within 21 business days (Monday-Friday)
  • Once a payment has been made, Aquatica does not provide credits for future lessons due to holidays/personal issues etc. We provide make up lessons for your missed classes however they all have to be advised via Portal. Other extra-curricular activities including football, dancing, soccer and music do not provide credits in this situation
  • In the event of COVID-19 lock down Aquatica does not provide refunds or issue credits towards your next invoice. You will be issued with make up lesson(s) with extended time to three months (90 days)
  • It is a parent/guardian’s responsibility to advise withdrawing from the program. It is not Aquatica’s responsibility to chase up your cancellations
CLASS CHANGES
  • Aquatica Swim Academy reserves the right to change class levels, times and instructors if the need arises
  • All class cannot be changed to a different level once a child is ready to progress. Parents must find another class for the new level. This may mean changing times/days
  • Aquatica Swim Academy reserves the right to cancel/re-schedule classes due to low enrolments or any other reason that may impact the operation of the Swim School.
APPAREL
  • All students attending ‘Learn To Swim’ and ‘Stroke Development’ levels must wear a swimming cap. Swimming caps are available for purchase at the reception
AQUA NAPPY POLICY
  • All children 3 years and under MUST wear a swimming nappy “Happy Nappy”
  • All children not toilet trained or currently undergoing toilet training are required to wear a double swim nappy (1 x disposable + 1 x reusable) at all times in the water and pool enclosure. This is regardless of age and to maintain a higher health standard
  • Any person that is not complying with this policy will be asked to exit the pool
  • This Policy is in place to ensure the highest possible water quality for our swimmers
  • Please note that Happy Nappies are available as well for purchase at our reception or online. Our staff will help you to ensure the correct size for your child
PARENTAL SUPERVISION
  • You are required to supervise your children at all times
  • Please do not enter the pool deck area until the start of the lesson. Our teachers will call your name when there is a time for your lesson
  • Siblings in the viewing area must be supervised as well
  • Parents in the Parent participation classes should not enter the pool until the class is called
FOOD
  • Food is not allowed on the pool deck. If you wish to consume your food please use the waiting/playing area
PHOTOS & VIDEOS
  • Photos and videos are occasionally taken at Aquatica Swim Academy and are used for Aquatica’s publicity purposes and on social medias. If you do NOT wish us the photos/videos to be taken of your child, please notify us
  • A parent, family member or caregiver may take photos as long as permission has been received from all staff and parents/guardians of children that may potentially be photographed
  • A parent, family member or caregiver may take No Videos during lesson times. Aquatica reserves the right to ask you to delete the video if needed
CHANGES TO THE POLICIES
  • We reserve the right, at our sole discretion, to modify or replace the Policies by posting the updated terms on the site, mobile application. Your continued use of the site, mobile application after any such changes constitutes your acceptance of the new Policies. Please review those Policies periodically for changes. If you have any questions about the Policies, please contact us directly