Our Policies

ENROLMENTS
  • Classes operate as a term block and go together with NSW School Terms.
  • Enrolments are possible after commencement of term depending on availability.
  • Students are placed in classes according to their ability or age (Babies and Toddlers level only).
  • All new students over the age of 3 MUST undergo an assessment prior to enrolling.
  • We use automatic roll over for all our term bookings. Once enroled in a class then your enrolment will automatically roll over into the following term, unless you notify us via mail/phone of withdrawing from the program. new customers enrolments and changes to the days and times are possible from week 10.
  • To confirm your enrolment in the following term full payment will be debit from your account before the term starts on Friday week 9..
RE  ENROLMENTS
  • We use automatic roll over to next term (same day and time), usually it will happen in week 7 of a 10 week term.
  • Assessments will be done in week 7 of a 10 week term. We will notify you by week 8 if your child is changing level into a higher one.
  • Invoices will be sent in week 8 (usually week 8 of a 10 week term).
  • Day/time higher level changes or withdraw from the program notifications are by Friday week 9 (usually week 9 of a 10 week term).
  • Week 8 and 9 are our PRIORITY WEEKS and after this time spots may be filled by new customers, so it is important to confirm re-enrolment during the PRIORITY weeks.
  • Re-enrolments are prioritised in the following order: 1.Same day for same day 2.Change of day 3.New clients
  • On Friday week 9 we will be processing all invoices/payments for next term. If you don’t notify us of withdrawing from the program your account will be charged as per your invoice. For returns please see below “Cancelations”.
  • In week 10 different day/time, new enrolments and other changes start.
PAYMENTS
  • Full payment of whole term or school holiday program must be paid at time of booking to secure you place.
  • Full payment will be charged from your nominated financial institution on the second last week of the term (usually Friday week 9 of a 10 week Term).
  • Aquatica Swim Academy reserves the right to change the classes on holidays program timetable if the full payment is not received.
  • Public Holidays are free from swimming lessons and are not included in your term payments.
SIBLING DISCOUNTS
  • Discounts apply for families with 2 or more children enrolled in term swimming: 5% for 2nd child, 10% for 3rd child, and 15% for 4th or more children enrolled from the same family. Discounts do not apply during holiday programs or special promotions.
  • Sibling discounts are applied to whole term enrolments. These discounts are applied once only at the time of re-enrolment for the upcoming term.
  • Sibling discounts cannot be applied or amended after term commencement.
  • If an additional child enrol mid term, the sibling discount cannot be applied to their enrolment. The previously enrolled child/children will have their discount amended the next full term.
MAKE UP LESSONS
  • We do offer make up classes if you notify us via the class absence notification form. The cut off time for morning lessons is 8.00am (for morning lessons)  or 2.00pm (for afternoon lessons) on or prior to the day of the lesson. No make-ups shall be given if contact is made after or during the missed lesson.
  • There is no limit to make ups per term but it depends on availability.
  • Make up lessons can only be taken during the term of absence and cannot be carried through to next term or holiday programs.
  • Make up lessons must be taken in a class of the same level.
  • Once a make up class is booked it cannot be changed. If not attended there is no re-booking.
  • We do not grant make up classes for non-attendance during the last week of term.
  • If you know that you will be away and notify us earlier we can organise make up classes however we can not book in prior the term starting or prior your absence day. All make ups have to be organised after your return and it depends on availability.
CANCELLATIONS
  • Refunds are not given under any circumstances unless we receive the medical certificate for the absence 3 weeks or more via email and we will credit the balance of the term’s fees for future lessons.
  • If you wish to withdraw from the program after term commences, two weeks notice is required via email.  There is no refunds and balance of the term’s fees less the two weeks notice can be credited for future lessons.
CLASS CHANGES
  • Aquatica Swim Academy reserves the right to change class times and instructors if the need arises.
APPAREL
  • All students attending ‘Learn To Swim’ and ‘Stroke Development’ levels must wear a swimming cap. Swimming caps are available for purchase at the reception.
AQUA NAPPY POLICY
  • All children 3 years and under MUST wear a swimming nappy “Happy Nappy”. Please visit the website for purchase.
  • Any person that is not complying with this policy will be asked to exit the pool.
  • This Policy is in place to ensure the highest possible water quality for our swimmers.
  • Please note that Happy Nappies are available as well for purchase at our reception. Our staff will help you to ensure the correct size for your child.
ACCESSIBLE BATHROOM
  • Our centre has one accessible bathroom. Please be mindful of this when using disabled toilet as a family room.
  • We reserve the right to ask you to vacate this area if need be
POOL USE
  • All children are not able to use the pool outside their class time.
PARENTAL SUPERVISION
  • You are required to supervise your children at all times.
  • Please do not enter the pool deck area until the start of the lesson. Our teachers will call your name when there is a time for your lesson.
  • Siblings in the viewing area must be supervised as well.
  • Parents in the Parent participation classes should not enter the pool until the class is called.
FOOD
  • Food is not allowed on the pool deck. If you wish to consume your food please use the waiting/playing area.
PHOTOS & VIDEOS
  • Photos and videos are occasionally taken at Aquatica Swim Academy and are used for Aquatica’s publicity purposes and on social medias. If you do NOT wish us the photos/videos to be taken of your child, please notify us.