Our Policies

ENROLMENTS
  • Classes operate as a term block and go together with NSW School Terms.
  • Enrolments are possible after commencement of term depending on availability and are possible until week 6 for LTS.
  • Students are placed in classes according to their ability in Learn To Swim or age in Babies and Toddlers .
  • All new students over the age of 3 MUST undergo an assessment prior to enrolling.
  • All new customers must create PARENT PORTAL via our website.
  • Aquatica is unable to reserve the spot in a class if we don’t receive all your details. To proceed with booking we need child’s details.
  • Once class is booked we do not amend the invoices. If you decide to start at the later date than original booking date then you will be asked to re-enrol in the week you wish to start. Aquatica does not guarantee that the previously booked spot will be available in your desired day/time.
  • Booked spot in a class is hold for 48h and needs to be confirmed..
  • To confirm your enrolment full payment will be debit from your account before class starts.
  • Part term enrolments cannot be arranged in the instances of long holidays etc. Families are encouraged to utilise the 3 make up classes per term per child on offer, to compensate for absences.
RE  ENROLMENTS
  • We use automatic roll over to next term (same day and time).
  • Re-enrolments are sent as an invoice and need to be confirmed.
  • Withdraw from the program notifications are by the payment date. If the cancellation is after payment please see cancellations policy below.
  • PRIORITY WEEK is a week from the date re-enrolments are sent. If we don’t receive any confirmation your spot will be forfeited and open to anyone after one week from the sent date.
  • Payments date for the following term is in full paid by the due date specified on the invoice. If you don’t notify us of your re-enrolment by that time your spot in the class will be forfeited and open to anyone.
  • Returning and new customers enrolments start two weeks after current customers re-enrolments.
PAYMENTS
  • Payments are direct debited and can be set up in your parent portal.
  • Full payment of whole term or school holiday program must be paid at time of booking to secure you place. Booked spot in a class is hold for 48h after that if we are not able to process your invoice or don’t receive the full payment, your spot will be forfeited.
  • Full payment for next term fees will be charged from your nominated financial institution one week after re-enrolments are sent.
  • Aquatica Swim Academy reserves the right to change the classes on holidays program timetable if the full payment is not received.
  • Public Holidays are free from swimming lessons and are not included in your term payments.
SIBLING DISCOUNTS
  • Discounts apply for families with 2 or more children enrolled in term swimming. 5% discount applies to 2nd and all other children from the same family.
  • Discounts do not apply during holiday programs or special promotions.
  • Discounts are applied to whole term enrolments. These discounts are applied once only at the time of re-enrolment for the upcoming term.
  • If an additional child enrol mid term, the sibling discount cannot be applied to their enrolment. The previously enrolled child/children will have their discount amended the next full term.
MAKE UP LESSONS
  • A make up can be booked for every notified absence by parent/guardian ONLY via PARENT PORTAL to maximum of 3 makes ups per student per term.
  • You can notify your absence online via parent portal anytime until 2 hours before your scheduled class. All notifications after this time or no notification at all will result in no make-up being issued.
  • All make up lessons can be booked ONLY VIA PARENT PORTAL and it depends on availability. It’s parent/guardian responsibility to book a make up lessons online.
  • Make-up lessons are not guaranteed and options may be restricted due to availability and may be restricted during busy periods. This includes days, times and instructors. We cannot guarantee availabilities that suit your preferences.
  • Make ups cannot be changed or moved once they have been booked.
  • Make-up lessons do not replace your normal class or reduce your next term’s fees.
  • Make-up lessons are a privilege not provided by other extra-curricular activities including football, dancing, soccer and music. If you are unable to attend make-up class the lesson will be forfeited if not attended or cancelled.
  • Make ups must be taken in the same term as the corresponding absences, make ups cannot be carried forward into the next term or holiday program.
  • Make up lessons must be taken at the child’s level.
  • Make up classes owing cannot be transferred to a sibling.
  • We do not grant make-ups for non-attendance during the last week of term.
  • We do not grant refunds for non-scheduled and non-attended make up lessons.
  • We do not grant credits or reduce your term fees if you are away for 3 or less than 3 consecutive lessons due to holidays/injury/illness and are unable to schedule the make up lessons due to personal reasons.
  • In the event of an injury/illness, where 3 or more consecutive classes are missed, Aquatica will issue a credit on your account for future lessons after receiving medical certificate for that period.
  • It is a parent/guardian’s responsibility to book makeup lessons. It is not Aquatica’s responsibility to chase up makeup lessons.
CANCELLATIONS/REFUNDS/CREDITS
  • If you wish to withdraw from the program before term commences but after re-enrolments or after term commences, we require 2 weeks notice for a refund of your remaining lessons. When a refund is given, a $30 administration fee will be charged per child.
  • You are required to pay in full for this 2 lessons notice period, regardless of attendance. There are no refunds.
  • Aquatica does not provide refunds for any price difference between classes if you choose to withdraw from next one or two terms and recommence in the following term. The balance of the current term fees can be credited for future lessons. In exceptional circumstances when a refund is given, a $30 administration fee will be charged per child.
  • All credits will be held in the system for up to 2 terms or 6 months. After that time all credits will be automatically forfeited.
  • Aquatica is unable to reserve the spot in a class if you wish to withdraw from the program due to personal reasons, winter season etc. Your spot in a class is forfeited and open to anyone. If you wish to return to our program you will be able to re-enroll from the last week of the term. Classes are subject to availability.
  • Aquatica does not provide refunds for unused/missed/no show lessons if they were not advised by notification, email or phone.
  • If you wish to withdraw from the program after term commences, cancellation notice, notice for a credit refund and your bank details are required. Refunds minus $30 administration fee per child will be processed within 21 business days after your last lesson.
  • If you wish to withdraw from the program after term finishes and you have existing credits, and/or paid for next term cancellation notice, notice for a credit refund and your bank details are required on the last week of the term. Refunds minus $30 administration fee per child will be processed within 21 business days (Mon-Fri) after term finishes and after receiving your bank details.
  • Once a Full Term of payments has been made, Aquatica does not provide credits for future terms due to holidays/personal issues etc. We provide 3 make up lessons per Term for your missed classes and any more are forfeited. If you wish to enrol during the Term after your time away please enquire with what is available. Other extra-curricular activities including football, dancing, soccer and music do not provide credits in this situation.
  • It is a parent/guardian’s responsibility to advise withdrawing from the program. It is not Aquatica’s responsibility to chase up your cancellations.
CLASS CHANGES
  • Aquatica Swim Academy reserves the right to change class levels, times and instructors if the need arises.
  • All class cannot be changed to a different level once a child is ready to progress. Parents must find another class for the new level. This may mean changing times/days.
  • Aquatica Swim Academy reserves the right to cancel/re-schedule classes due to low enrolments or any other reason that may impact the operation of the Swim School.
APPAREL
  • All students attending ‘Learn To Swim’ and ‘Stroke Development’ levels must wear a swimming cap. Swimming caps are available for purchase at the reception.
AQUA NAPPY POLICY
  • All children 3 years and under MUST wear a swimming nappy “Happy Nappy”.
  • All children not toilet trained or currently undergoing toilet training are required to wear a double swim nappy (1 x disposable + 1 x reusable) at all times in the water and pool enclosure. This is regardless of age and to maintain a higher health standard.
  • Any person that is not complying with this policy will be asked to exit the pool.
  • This Policy is in place to ensure the highest possible water quality for our swimmers.
  • Please note that Happy Nappies are available as well for purchase at our reception or online. Our staff will help you to ensure the correct size for your child.
ACCESSIBLE BATHROOM
    • Our centre has one accessible bathroom. Please be mindful of this when using disabled toilet as a family room.
  • We reserve the right to ask you to vacate this area if need be
POOL USE
  • All children are not able to use the pool outside their class time.
PARENTAL SUPERVISION
  • You are required to supervise your children at all times.
  • Please do not enter the pool deck area until the start of the lesson. Our teachers will call your name when there is a time for your lesson.
  • Siblings in the viewing area must be supervised as well.
  • Parents in the Parent participation classes should not enter the pool until the class is called.
FOOD
  • Food is not allowed on the pool deck. If you wish to consume your food please use the waiting/playing area.
PHOTOS & VIDEOS
  • Photos and videos are occasionally taken at Aquatica Swim Academy and are used for Aquatica’s publicity purposes and on social medias. If you do NOT wish us the photos/videos to be taken of your child, please notify us.
  • A parent, family member or caregiver may take photos as long as permission has been received from all staff and parents/guardians of children that may potentially be photographed.
  • A parent, family member or caregiver may take No Videos during lesson times. Aquatica reserves the right to ask you to delete the video if needed
CHANGES TO THE POLICIES
  • We reserve the right, at our sole discretion, to modify or replace the Policies by posting the updated terms on the site, mobile application and information board in the reception. Your continued use of the site, mobile application and information board in the reception after any such changes constitutes your acceptance of the new Policies. Please review those Policies periodically for changes. If you have any questions about the Policies, please contact us directly.